At Skyward Airlines, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, services, and booking platforms.
By using our website or services, you agree to the practices described in this policy.
Information We Collect
We may collect personal information necessary to provide our services efficiently and securely, including but not limited to:
- Full name
- Contact details (email address, phone number)
- Date of birth
- Identification details (as required for travel)
- Booking and travel information
- Payment and billing details
- Any information you voluntarily provide through forms, emails, or customer service interactions
We may also collect non-personal information such as browser type, IP address, and website usage data to improve our services and user experience.
How We Use Your Information
Your information is used strictly for legitimate business purposes, including:
- Processing flight bookings and reservations
- Managing ticket changes, cancellations, and check-ins
- Communicating important travel updates and service notifications
- Customer support and service improvement
- Compliance with aviation, security, and legal requirements
- Marketing and promotional communications (where consent has been provided)
Skyward Airlines does not sell or rent your personal data to third parties.
Sharing of Information
We may share your information with trusted third parties only when necessary, including:
- Airport authorities and aviation regulators
- Payment processors and financial institutions
- Government or law enforcement agencies, where required by law
- Service providers who assist in delivering our services (under strict confidentiality obligations)
All third parties are required to handle your data securely and in accordance with applicable data protection laws.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. While we take reasonable steps to safeguard your data, no method of transmission over the internet is completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
Your Rights
You have the right to:
- Access and review your personal information
- Request corrections or updates to inaccurate data
- Withdraw consent for marketing communications
- Request deletion of your personal data, subject to legal and operational requirements
Requests can be made by contacting us using the details provided below.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance functionality, analyze performance, and improve user experience. You can manage or disable cookies through your browser settings.
Changes to This Privacy Policy
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us at:
Email: reservations@skywardairlines.co.ke
Website: www.skywardairlines.com