Terms and Conditions

1. Skyward Airlines reserves the right to change departure times or carrier when required for operational, weather or safety reasons.
2. Skyward Airlines is not responsible for any direct or consequential costs resulting from any delays to its services and particularly if a delay results in missing a connection to another carrier-domestic or international. Skyward Airlines only guarantees a connection to another flight operated by Skyward Airlines.
3. All modifications on confirmed and ticketed bookings must be made by email to:
reservations@skywardairlines.co.ke
4. Booking modification can be made up to 1 hour after the flight departure and a fee of US$ 20 for domestic and US$ 50 for international per sector per person shall be applicable.
5. Booking cancellation is allowable up to 1 hour after the flight departure and a fee of US$ 20 for domestic and US$ 50 for international per sector per person shall be applicable.
6. Name change is allowable at a fee of US$ 30 only before the first date of travel.
7. A ticket will be considered No-show hence Non-reusable and Non-refundable if a passenger does not communicate the changes up to 1 hour after the scheduled flight departure time.
8. All credit shells shall have a validity of up to twelve months from the first date of travel. Kindly note that we no longer have open tickets.

9. Check-in opens 1 hr 30 mins prior to flight departure time and closes 40 mins to the departure time for domestic flights. For international flights check-in starts 2 hours before scheduled departure time and closes 1 hour before scheduled departure time.
10. At check-in, all passengers are required to produce valid and acceptable form of identification with a photograph i.e. National I.D Card or Passport. For minors (below age of 18 yrs) and infants (0-23 months) a School ID, Birth Certificate or Birth Notification will be required.
11. Free baggage allowance policy: For a route operated by an aircraft of less than 50 seats the allowable free checked baggage is 15 Kgs/5 Kgs hand luggage and for a route operated by an aircraft of greater than 50 seats the allowable free checked baggage allowance is 23 Kgs/ 7 Kgs hand luggage. Any additional weight will be subject to space availability and a charge of US$ 3 per Kg per sector.
12. Infants who are not occupying a seat are allowed 1 piece of free checked luggage not exceeding 5 Kgs.
13. Reprint of boarding passes shall attract a fee of USD 20 per passenger/Sector.
14. Your ticket validity is subject to the first date of travel and the choice of fares paid.
15. All firearms and/or ammunition must be declared at the check-in counter.
16. Skyward Airlines is an Approved Dangerous Goods Carrier, for details visit www.skywardairlines.com/dangerous-goods-policy
17. Expectant Mothers may travel up to the end of their 28th week of pregnancy. Travel after this and up to the end of the 35th week is permitted providing the passenger has a doctor’s letter confirming the expected date of delivery and the health of the mother. For more information on travelling with us while you are expectant, please visit www.skywardairlines.com/expectant-mothers
18. New Mothers –Within 7 days after birth will require a medical doctor’s approval certificate declaring the passenger fit to travel by air. Please visit www.skywardairlines.com/expectant-mothers for further details.
19. Newborn babies are NOT allowed to travel in pressurized cabins until 7 days after their birth.
20. Yellow fever vaccination is mandatory to travelers arriving in Tanzania from yellow fever endemic countries. The yellow fever vaccination which is given as a single dose should be administered ten (10) days before entering the country. Failure to produce a valid certificate of vaccination against yellow fever to those eligible may lead to refusal of entry or vaccinated upon arrival and kept under close public health observation for not more than 10 days.
21. IMPORTANT GARISSA TRAVEL REQUIREMENT: Passengers travelling through Garissa Airport must carry their applicable ORIGINAL physical identification documents. Adults require an original National ID or Passport; minors require an original Birth Certificate/Birth Notification; military personnel require an original Military ID; and refugees require an original valid Refugee ID plus Movement Letter. Soft copies on phones or printed substitutes are not accepted. Passengers without the required documents may be denied airport access by the security authorities.